Shipping policy

Crystal Couture Inc. (CCI) uses a flat rate system to calculate shipping and handling.

All USA packages will be shipped via USPS, UPS, or FedEx. 

Orders are shipped on business days. Crystal Couture Inc. defines business days as Monday through Friday, not including U.S. holidays. Orders placed on holidays, Saturdays or Sundays, will be reviewed and in most cases processed the following business day.

Our staff do their best to  process and ship orders within twenty-four hours (not including weekends or holidays). Special efforts are made to expedite processing of 2nd Day and Overnight orders. Although we cannot guarantee same day shipping, you increase the likelihood if you place your order prior to 12:00 PM (noon) Central Standard Time. Most orders placed after 12:00 PM (noon) will be shipped the following business day.

A signature is required on priority and express shipment unless waived by the addressee. If you choose to waive the signature requirement, Crystal Couture cannot be held responsible for lost or stolen packages.


International Orders

CCI is pleased to ship International orders. Based on the fluctuating international rates we offer a variety of shipping options:

  • International First Class
  • International Priority Mail
  • International Express Mail
  • International Global Express

International shipping rates will be calculated by destination, weight and dimension and will be charged to the customer's credit card at time of shipment. USPS international orders are not Crystal Couture Inc.’s responsibility once it leaves the USA.  Customs can take an undetermined amount of time, which could be up to several weeks. If your package has not arrived, please contact your local customs office. We have no way of tracking it once it leaves the United States.  We recommend you purchase insurance and select a shipping option that includes tracking.

International USPS First Class, USPS Priority and USPS Global Priority shipping methods are not trackable. Therefore, if they are lost or damaged and insurance has not been purchased, we are unable to replace the order. For this reason, we recommend either purchasing insurance or using a different shipping method if you are not willing to take the risk.